Frequently Asked Questions
Everything you need to know about ProppiAI and AI-powered property intelligence.
What file types are supported?
ProppiAI accepts PDFs, JPEGs, PNGs, and scanned documents. Our AI reads and processes them all — even low-quality scans and photos of paper documents.
How do I search my documents?
Just type a question in plain English — like “When does the lease at 42 Queen Street expire?” It searches across all your documents and returns specific answers with page citations. No keywords or filters needed.
Is my data secure?
Yes. Your documents are encrypted at rest and in transit. We use enterprise-grade infrastructure hosted in secure data centres. Only you can access your documents.
What regions does ProppiAI support?
ProppiAI currently supports property documents from New Zealand and Australia — leases, tenancy agreements, insurance policies, building reports, and more. We’re expanding support to additional regions soon.
What happens when I hit my plan limit?
You’ll be notified as you approach your plan’s limit. You can upgrade at any time. We never delete your documents — you simply can’t upload new ones until you upgrade or your next billing cycle starts.
Can I cancel anytime?
Yes, no lock-in contracts. Cancel from your account settings and you’ll retain access until the end of your billing period.
How is ProppiAI different from Google Drive or Dropbox?
File storage tools store files. ProppiAI reads and understands them. You can ask questions like “When does the lease at 42 Queen Street expire?” and get an instant answer — something no file storage tool can do.
Do I need to tag or organize my documents?
No. Upload your documents and ProppiAI classifies and organises them automatically. No folders, no tags, no manual work.