Contact Proppi

Email is the fastest way to reach us — it gives both sides a written record we can refer back to. We aim to reply within one business day across New Zealand and Australia.

Before you email

A few details help us help you faster:

• The email address you signed up with, so we can find your account.
• What you were trying to do, and what happened instead.
• If a specific document or piece of prepared work is involved, include the page URL or document title.
• Screenshots are welcome — please redact tenant, owner, or other personal details before sending.

How can we help?

Customer support

Questions about your account, billing, or how to use Proppi? Email contact@proppi.ai or call us on +64 9 222 2771.

Privacy and data requests

To exercise your privacy rights — access, correction, deletion, or export of your personal information — email privacy@proppi.ai. Full details are set out in our privacy policy.

Security and responsible disclosure

Found a vulnerability or a security concern? Please report it to security@proppi.ai rather than the general contact address. Our security page describes how we handle reports and what we ask you not to do during testing.

Media and partnerships

Press, partnership, or general business enquiries can be sent to contact@proppi.ai and we will route your message to the right person internally.

Editorial corrections

Spotted an error in our research, glossary, or blog content? Email contact@proppi.ai with the page URL and what you believe is incorrect. See oureditorial standards for how we handle corrections.

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